Upgrade electrical panel in my house Kris is the owner of Ion Electric. Ion is new and I gather just getting started. But Kris is an expert electrician with many years experience in the field, and handled my call to request scheduling for electric services very professionally. He was patient with my questions and took the time to understand the issues I was having with my house. Ion was timely, accurate, and very professional at all times. The service was scheduled for the day after I called, which is rare. Shane is the electrician that performed the work. He is highly skilled and knowledgeable with a lot of electrical experience (20+ years). He arrived on time and wasted no time beginning work and getting the job done. This job took several hours to complete because I needed the following services: Replace an improper external ground wire in my home's electrical system by adding a new solid copper ground wire and new acorns on the rods. The wire had to be buried to meet code, so there was some digging that Shane had to do. Shane also upgraded the electrical panel with 9 new arc-fault circuit interrupter (AFCI) combination breakers in my existing panel to match 5 previously installed AFCI breakers. This brought the panel up to current code. Shane recommend Arc Fault Combo breakers specific to my panel as they are safer than the previously installed GFCI breakers and can prevent potential fires caused by arc faults. A little Internet research on my part helped educate me about AFCI and confirmed Shane's recommendation. After all that, Shane upgraded an existing plug outlet to a tamper/water resistant ground fault outlet and relocated the outlet because it was too close to my on- demand gas water heater (A big safety risk! Thanks for catching that one, Shane!). My house was rewired about a decade ago and the wiring was fairly current. However, there was some sloppy work done by the previous homeowner, and Shane made some great recommendations based on items he found to be either unsafe or outside of the standard of practice today. I felt that he was not upselling me. I asked about the quality of my panel and he was honest and pointed out a number of options to improve safety and upgrade to current code. Shane also checked all of the ground connections in the panel and found many of them were lose. He tightened those. I am somewhat familiar with electrical work (my Dad was an electrician), so I knew enough to tell that these guys know what they are doing. They are both licensed and bonded (I checked the WA gov site). They did a great job and I am very satisfied with Ion. The amount charged was as quoted. Since this was a fairly big job and I asked for some important upgrades, the job was expensive but worth every dollar. Finding an experienced and honest electrician is sometimes challenging, so when you find a couple of very good ones that know electrical and are honest, don't worry about cost. Expertise and quality is what you want. There is no substitute for safety where electrical wiring is concerned (Dad hammered that into me and my brothers' heads repeatedly). My home and my family are much safer today for having these electrical system upgrades by Ion.